WPC Finds Strengths and Opportunities around Quality Assurance

WPC Finds Strengths and Opportunities around Quality Assurance


An industry leader in healthcare group purchasing, staffing management, supply chain, project management, and revenue cycle requested WPC’s assistance in assessing and analyzing their software quality and testing organization structure, quality assurance methodology, and outsourcing model. The goal was to identify areas for improvement in order to ensure the client’s customers continue to receive the highest quality software.

Business Challenge

The client sought to streamline business processes to allow the team to react more quickly to a rapidly increasing number of changes and to develop improved methods of communication and collaboration between the onshore and offshore teams. In addition, the client needed to create new metrics to provide more meaningful data and to build dashboards to present data to senior leadership that includes information on productivity and risk.

Furthermore, the company needed to improve its ability to communicate risk in order to provide business stakeholders the information needed to decide whether to proceed with a release as well as identify opportunities to use test automation, in terms of its role and place in the organization. Finally, the client needed to assess the software development lifecycle to ensure that the QA team was appropriately involved and that an effective transfer of business knowledge was occurring.

WPC Solution

WPC performed a detailed assessment and review of all the quality assurance and software testing processes. This occurred by conducting personnel interviews, reviewing and analyzing processes, and calculating maturity rankings. Strengths and opportunities were identified and a plan was presented outlining an approach to improve the organization across all expected areas.


WPC identified 18 areas for improvement that addressed issues in the department’s organization, test and automation tools, methodologies, and technical configurations. These recommendations were presented in a cost/benefit evaluation to prioritize those items that would produce the greatest amount of improvement with the least cost. The recommendations were also prioritized according to ease of implementation, risk to the organization, resistance from team members, and support from senior leadership. This ranking was used to create a roadmap to correct all the findings.

To learn more about WPC’s Quality Assurance Solutions, click here.

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